Access it by: Opening an image in Apple Photos. Typically Denoise AI when used as a plugin (after turning on File Logging) produces two files each run, for example "-00-12-35-Main.tzlog" and "-00-12-35-QML.tzlog". The Topaz Photo AI plug-in automatically installs into Apple Photos. The log files will be placed in a "Logs" folder within the Topaz Labs LLC assets folder. The log files then produced may provide a lead. Another option is to start the Topaz AI programs freestanding, and in the Help menus, turn on File Logging. Whilst I have the plugin programs on C:\, the asset folders (.trg) for them are on a local data drive.Īre you able to get any clues from Windows Event Viewer?. The screen shot below shows my plugin settings and the menu items. The Topaz AI plugins are now in a different folder to the older legacy plugins. The non-AI Topaz plugins seem to work OK. Normal v2 and Strong v2 are now just Normal and Strong. Changes since 1.3.8: Remove Noise models are now out of beta. With Sharpen AI, I get the Topaz loading message, then everything hangs. If there’s a specific image you’d like us to see, you can send it us at this dropbox link. With DeNoise AI and Adjust AI, I get the message 'Error Launch plugin failure', with an OK button.
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